c/o National Registered Agents, Inc. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. But, unfortunately, most are canceled for now due to the coronavirus. For third party ticket resellers, it gets even more complicated. February 16, 2021 March 13, 2020 by Brett Goldberg. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. For your convenience, we will directly add it to your StubHub account once the event is canceled.. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. All Rights Reserved. EIN: 41-0953924. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. It depends on where they got those tickets. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. All Rights Reserved. Theres a lot happening in the world. There's class action suits, that they violated their fan protect guarantee," Rossman said. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Unless you want a refund). SBNation.com. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. However, there are some cases where StubHub may give you a refund, or even replacement tickets. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Suite 204 We will process the refund to your original payment method within 5 days. StubHub recently stopped offering cash refunds for canceled or postponed events. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. If these are not available, you will likely get a full refund. StubHub notes it was the first to offer the 120% credit for canceled purchases. Cookie Settings/Do Not Sell My Personal Information. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. The event was canceled and turned into some online-only baloney. 3. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Sorry we couldn't be helpful. Tel: 251.432.1600 Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. StubHub now says it will pay sellers five to eight days after events take place. Are there rules to follow when attending an event? "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Otherwise you will receive a voucher for 120% of your purchase price. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). And StubHubs award-winning customer service is on standby to help with any issues or concerns. Theyre not offering one and I cant make the new date. You can apply this coupon toward multiple StubHub events in the same currency. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Payouts delayed for events before COVID-19 shutdowns. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. We'll email you when an event is canceled. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. CORONAVIRUS:NY Health Dept. StubHub updated their policy today. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Buyers turn to credit card disputes to recoup cash. Receive a full refund of your purchase, 2. That means all of those remaining or yet-to-be-played games hang in limbo. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Prefer a cash refund instead? Then theres the question of the legality of the move, beyond any ethical shortcomings. But when it came to the current situation, it didn't honor the deal, the suit claims. Dial 833-228-5143. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. In. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Farley said refunds should be a piece of cake. Coupons can be applied to one or multiple StubHub. But why is insulin so expensive in the first place? In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. How do I know if my event was impacted or where can I see the event status? What are the consequences if I dont comply with these health and safety policies? [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Re: StubHub Notice of Dispute StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . That customer may need to try and exchange those tickets, or attend the rescheduled date. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! First published on August 20, 2020 / 6:06 PM. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. But these are unprecedented times.. YouTubes privacy policy is available here and YouTubes terms of service is available here. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. The organizers stuck to their no . A brutal sucker punch in the OVC tournament stopped the game in its tracks. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. If you sell they will reduce or waive the sellers fee. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. Not surprisingly, this new policy has been heavily criticized. This material may not be published, broadcast, rewritten, or redistributed. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Those will be paid out by the end of May. Today 3/27 #Stubhub updated their policy for CANCELED events. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. The credits are valid through the end of 2022. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Full buyer Terms & Conditions here. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. So Farley filed a credit card dispute against them, and won back his $600. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. The reason I bought tickets on StubHub was the guarantee. McMillan has had a StubHub account since 2017. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Some have received refunds, StubHub said, "in jurisdictions where they are required. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Customerscomplained to the press andfiled lawsuits. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Get browser notifications for breaking news, live events, and exclusive reporting. Unfortunately, not all ticket sellers and venues are making it that easy. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. "It was no problem canceling flights. This Rewards Cash is ready to be used right now through the Vivid . McMillan is represented by a Detroit law firm specializing in class actions. To enjoy unlimited access to our journalism, subscribe today. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Sucker punch in OVC tournament leads to 3 ejections. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. In the past, cancellation prompted a full refund from the online ticket broker. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. StubHub normally sells almost $5 billion in tickets a year. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Offers may be subject to change without notice. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. All Rights Reserved. Gambling problem? Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. . Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. NO MORE REFUNDS. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Events that were postponed or rescheduled wont be refunded, Fowlks said. 2023 Cox Media Group. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Powered and implemented by FactSet. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Select the ticket group you'd like to sell. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets StubHub is offering the retroactive refunds now because the live events industry is opening back up. Prefer a cash refund instead? If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. With the economy suffering due to COVID-19, customers want their money back, from all sides. Tel: 601.427.4050 8, Ch. You might noticed something is missing. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Eli Lilly announced a cap on insulin costs. He immediately requested a refund. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. But is StubHub legal? Postponed events may not be eligible for refunds. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. If an event is rescheduled or postponed, your ticket will be good for the new date. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Kimmel says its not as hard as you might think. Suite 101 This image from. StubHub will refund your money if an event is cancelled or moved. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. They were really good. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here.