Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Select edit page4. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Usually this is due to some pre-existing configuration or code in the challenge Org. If you did them recently, try not to leave it too long to attempt this superbadge. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I made two dollars today! I like your blog.Devops Online Training in HyderabadLearn Devops Online. Ensure you group report results correctly. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. He laughs when I poke his nose and tries to take toys out of my hand. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Also, my email-to-case and email on demand are checked. Tnx, hmmmm What you have sounds correct. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Search for an answer or ask a question of the zone or Customer Support. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. This is my journey- a normal kid by day- a Trailhead explorer by night. I tried 10 different possibilities. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Appreciate any help. Ensure you group report results correctly. " Something a little odd- Have you added the chatter feed/publisher to the layout? I wish I had a good answer for you! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Youll need to enable this whole feature before you start I wont give away what its called! Any clues as to what I might be missing? For those of you who know me, you probably know that Im lucky enough to have a job that. Sign in The worst error! Even after setting up support proc and presence status. Click on the category and note the "group unique name" - verify that it is Billing_Topics. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. not sure how to troubleshoot this tho..@_@, hmmm! Make sure that the correct date range is selected. Thanks a lot because I asked SF support and got this answer which did not help me much. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. * Able to be used on a profile level? The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Hello. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. "Not able to figure out what is wrong here. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Challenge 5 error : We can't find a field called 'Question Long Text Area'. This comment has been removed by the author. This thing is just hosed and I'm only on #2. Remember you can only have one assignment rule per object and the instructions specify two routes. I didn't change anything and retried the "Check Challenge" just now and it worked. The macro itself is working fine. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. THANK YOU! Leave a comment for the Trailhead Baby! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. 1 is checked that should not be checked. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Sorry . Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Usually this is due to some pre-existing configuration or code in the challenge Org. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I think it must have taken some time to register that I updated the values or something?!?!? . {!Case.OwnerFirstName}, Ursa Major Solar. Coild you please help me out? Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I had problem with the chart, now everything is correct. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I have finally managed to get through this stage. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Sounds like an easy oops! Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". I have read every message I can find and have double and triple checked everything I can think of. And of course, I just tested the challenge 4 again and I passed! Thanks. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. When I made mistakes, I simply reverted to the last saved version. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Start in setup. I have sent screen shot of my report to rebecca@capstorm.com . Ensure you set up the routing for Advanced Cases properly. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Confused? ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Use Lightning Knowledge to create a knowledge base for better customer service. Look at the page layout and enable knowledge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Any ideas that can help me? to your account. Tried it all, from custom : support profile to standard user, even admin. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Open a Case in the service console.2. New Profile button, instead of hitting the Clone button on the Technical profile page. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Change the labels for Case and Product To Maintenance Request and Equipment respectively. No idea what is missing. any ideas? Would you like to share some details of your current configuration? 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We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I'm whole again. Thank you sooo much, you were right! I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Right now he' taking a nap.so I'm off to edit some reports! Grief! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. And I've included milestone tracker in the page layout. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Usually this is due to some pre-existing configuration or code in the challenge Org. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Back to the superbadge. The key word is "rename." Trailhead Baby, THANK YOU SO MUCH!. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Could you share a bit more details on what you have done for this step? I have tried a thousand times with all variationsand the same error keeps coming up. Did you check the little box to activate the entitlement process? Is knowledge set up correctly on the page layout? Go to a case- check the Status options. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." stuck in challenge 6 please help. Theyre such a useful way to remember what needs to be done before you start. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Making dinner for Mom! 3 new items on utility bar. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Sometimes it seems that the most frustrating problems have the simplest solutions. Initial Response milestone- You only need 1 criteria. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. The free lemonade offer worked! I am stuck on challenge 5. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I removed those and then the trailheadapproval was there. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Hi fixed it. I usually visit your website and I always learn something new from here. It still gives me the same error that it isn't found. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Take a break, grab a snack, and watch this video. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Ensure you set up the routing for Advanced Cases properly. Ensure you create the Cloudy Weather Resolution automated action. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I am getting this below error. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Are you using a Dev org or a playground generate from Trailhead? I have both Email to Case and On Demand Service enabled on the Email to Case page. "I have created the Entitlement Process named "Cirrus Support Process" twice now. I learned so much doing it. I was very impressed by this post, this site has always been pleasant news. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. MVNO Providers3. And it's a little trickybut you can find out if you google it:). Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I add wrong queue to Presence Statuses but I still have the same issue. Rated Accounts by State The record count for state and account rating are automatically added. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Various trademarks held by their respective owners. An action can be added to the page layout. This superbadge in specific helps building reusable granular components. Think of this like a Sales Process. where you have opportunity stages associated with the process. Ensure Entitlements are visible on Cases in Lightning. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Any advice?Thanks in advance! I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. That proved to be incorrect. Processes. What should I do? Hi All,Im struggling to complete challege 6. Good! So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. But I have created this Data Category, so I'm not sure what the issue is. this blog is beneficial and great information to share with us. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Ensure you create the Cloudy Weather Resolution automated action. Thanks a lot. I'm sure you've done this but is omin-channel enabled? Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed.