Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. You can email us at info@staysure.co.uk or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team They take your money easily but getting help when you need it is a different story. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. This was just batched in with any normal claim, just as if Id lost my purse. Simple! No progression here unless your good friends with the senior management. Still requesting further information whilst she was on her death bed. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. _W.storeCountry = "GB"; Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. font-family: "Montserrat" !important; Thursday 29 December: 8:30am 8pm Get in touch with us if youd like to make multiple changes to your policy. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Worst company I have worked for and hope people take this review in and understand you will be another number. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Anonymous Employee in Northampton, England, I applied online. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Jo Phelps .mobile-nav .icon-caret { Learn more about Resolver Pro and how to claim your business. Get started now and lets get this sorted. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Contact Staysure customer service Resolver can help you send your complaints to Staysure. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. If you need to cancel your policy please click here. Know your worth dont let money make you settle in a job who doesnt care about you. } .wsite-footer blockquote {} Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Kind regardsSophie. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Happiness score is 39 out of 100 39. your insurance policy. Lack of direction from middle management and above. Information provided by various external sources. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. span.icon-caret.is-active svg { Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! } Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Having problems? #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Consumer guides, newsletters, surveys and more! Not everything they do makes sense. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. .wslide-caption-text {} . .mobile-nav .icon-caret svg { .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} a:visited, We are remunerated by commission for the arrangement, service and renewal of First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Have a fantastic holiday. Whenever you need us, our 24/7 claims team is here for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Having problems? Have a fantastic holiday. .wsite-product .wsite-product-price a {} Warm regards,Ross, I have had holiday insurance with you for a couple of years. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. I wasn't entirely happy with the service I got but I don't blame the staff for it. Thank you for posting your comments. Warm regards,Emma, Very pleasant and helpful staff. .wsite-phone {} .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Your agent was fine, but your system baffles me. .wsite-menu a {font-size:14px !important;} We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Thank you for posting your feedback and for recognising we have fantastic people in the business. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. n 71 Edifcio D 2 Dt, Queluz de Baixo The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. width: 100% !important; } .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Search job titles. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. The calls are non stop , its very busy and mentally exhausting . We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. your insurance policy. In the end left the company with 66 pay in a cost of living crisis with child. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Very friendly, nice people to deal with. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Chased and chased and chased to pay. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Free interview details posted anonymously by Staysure interview candidates. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. We were devastated as grandchildren had been couting the days down. The calls are non stop , its very busy and mentally exhausting . Have a fantastic holiday. - Sunday: 10am - 4pm. They are not authored by Glassdoor. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Replies to negative reviews in < 24 hours. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. I contacted you twice. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. .galleryCaptionInnerText {} Also, for some of our insurers we may receive a profit share payment if they Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";