Similarly, dont drive recklessly or put anyone in danger. It kept saying a previous account of mine was deactivated. Uber Eats has varying deactivation ratings depending on your market and doesnt make this public info. They can confirm that youve been deactivated, explain why, and even help you get reactivated if youre eligible (which well cover more in the following section). His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. In some scenarios, you can get your Uber Eats account after deactivation. So, youve been deactivated by Uber Eats and youre wondering: why did this happen and what to do next? According to Uber Eats: A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city. Are you saying I have a chance in getting my Uber eats account back? If youre logged off, you cant be penalized for passing up on ride requests. This is the best way to prevent consistent mistakes from getting you kicked off the app, so be proactive! For each ride you give, you'll be rated by your passengers. How to set up and run your own business as an independent contractor. When it does, we know it can be very stressful and frustrating. In general, the following may be reasons for losing access to a driver or delivery account: An account may be kept on hold while the background check is being run, depending on when the driver or delivery person last completed one. For more information on Uber's . Between jobs like Instacart, Uber Eats, DoorDash, and these gig apps, there should be plenty of opportunity to make some extra money in your city! In short, its like getting fired from Uber and you cant use the app to make extra cash. I have no idea why. Unfortunately, getting your account deactivated by Uber Eats can happen for a variety of reasons. Clear communication: Were notes and instructions to you clear. If your rating ever starts to approach this minimum, we'll reach out with tips and helpful information to help you take steps to increase people's satisfaction with your deliveries. One obvious cause for Uber Eats deactivating you is that you discriminate against customers in any way. You can also find more information regarding the driver deactivation policy within Ubers community guidelines. Whenever a passenger rates an Uber ride, they also have a chance to leave comments about their experience. There are some things you can do that will get you immediately deactivated. Theres also a lot of tips about staying calm and not being rude to restaurant staff or customers in this video, because thats one quick way to get reported and deactivated! Marking a trip as Delivered without reaching the customers location and delivering the order, Canceling a trip before starting the delivery to the dropoff location without leaving the order at the restaurant for the next delivery person to pick up. According to Kate Parker, head of safety brand and initiatives at Uber: Riders may lose access to Uber if they develop a significantly below average rating. Sharing feedback in the form of a public rating supports a respectful, safe environment for everyone using the Uber app.Your delivery rating is based on the average ratings you received for your last 500 rated deliveries, or all deliveries you've completed if you haven't done 500 yet. Similar to driver deactivations, if youre dealing with a serious, violent, or dangerous incident, theres a slim chance youll ever be able to use Uber again. Nearly half of the drivers who had been deactivated said complaints came from passengers who in fact had . This is one surprising reason for Uber Eats deactivation, although its not something many drivers have to worry about. Various state and federal laws prohibit denying riders on the basis of their service animals; therefore, allergies, religious objections, or a generalized fear of animals are not legitimate reasons to deny a service animal. Many riders probably arent aware that drivers can rate them just as they are rating their drivers. Why does my average rating go up or down so much when I first start delivering? How to enter into the gig economy as a freelancer. We understand that losing access, even temporarily, can be disruptive, so were dedicated to reviewing each report fairly and promptly. When I first started with UE my rating dropped to 88%, I was warned that my community rating was 86%. If you were deactivated without any stated reason, you must contact Uber to get more information. Checkout: Uber Eats deactivation occurs when you login to the Uber Eats driver app and cant go online to accept deliveries anymore. All users of the platform (including riders, Uber Eats users, and restaurants) can lose access for similar reasons. In the case of a driver deactivation, they have a specific form to refute the decision. Exhibiting aggressive, confrontational, or harassing behavior. This is because there are fewer available trips making up your average. Same goes for any changes to your vehicle insurance. Marking the order as Delivered in the Driver app well after the delivery person has delivered the food. When you first apply to become an Uber driver, youll be required to pass a background check. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The gig economy is booming, and thanks to COVID-19, more people than ever are getting involved. Altered or false documents are not allowed. This background check covers your criminal and vehicle records. Accepting delivery requests before being ready to leave for the restaurant. This is a common reason for DoorDash deactivation and Instacart Shopper deactivation as well, and theres really no avoiding this risk for gig economy drivers. No, you wont receive a rating for any canceled or unaccepted deliveries. And, of course, its possible youre seeing these messages due to some other reason. For example, not keeping brakes, seat belts, and tires in good operating condition; disregarding recalls; and ignoring dashboard warning lights. (296 ratings) 5 stars. A lot is pretty self-explanatory: dont trash your drivers car, dont assault or insult your driver, and definitely dont try to have sex with your driver. If a delivery person is unable to complete the delivery due to issues that arise (such as a flat tire), they can contact Support for help. For more information on Ubers deactivation policy, please check out the link below. But you can also make this mistake without even realizing youre violating the Uber Eats driver policy. Sexual assault is physical or attempted physical conduct that is sexual and done without consent, such as touching, kissing, or sex. Our website is supported by our users. Feb. 28, 2023 10:13 AM PT. This can be incredibly frustrating especially if youre trying to get back on the road to make money or need to be picked up by an Uber driver. Another reason people can get their Uber Eats account deactivated is for committing fraud. Since the safety and reliability of Ubers service is its main focus, Uber expects that you maintain up-to-date personal and vehicle information. Now, the tables are being turned, with Uber saying it will start deactivating riders who cant seem to improve their behavior. once you get kicked out of X, you get kicked out of eats as well. So in this post, Im covering the Uber Eats deactivation policy, how to avoid getting deactivated, and what to do if the worst should happen. To use the Driver app or keep an account active, the driver or delivery person must upload required documents and make sure theyre always current and unexpired. To learn more about Tom, read his About Page! Now, those days are over. Uber support contact information can be found below, however, you can also head to our guide on Uber customer service here. How to get started renting your home on lodging platforms. However, its technically against the rules to have more than one Uber Eats account. After youve realized your account has been deactivated, youll probably want to get your account up and running as soon as possible. If your Uber account is deactivated permanently, it will be instantly deactivated after completing the Uber account deletion procedures. If your rating doesnt improve, you may lose access to the app (see Ubers Community Guidelines for more information). Why you cant go online: Your account status, Top reasons why Uber drivers get deactivated, Learn how to check your acceptance rate and cancellation rate. The best part-time money-making opportunities, How to Tell If Your Account Has Been Deactivated, Overview: Most Common Reasons for Account Deactivation, 10. The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. Once you complete your pickup, the app gives you the opportunity to rate the restaurant. Often when drivers and delivery people lose access to their account, its temporary while we investigate a report we have received or while we review documents. In these cases, you can always report what happened to Uber customer support and attempt to appeal the deactivation (well discuss this more in a moment). From there, you can get back on the road and driving in no time. It could also mean other disqualifying offenses such as a DUI or an excessive number of moving violations. If youre facing a very serious or dangerous incident, theres very little chance that youll be able to ever drive for Uber again. (Your rating is displayed under your name in the menu bar.) Low Ratings In order for you to be a driver, Uber requires you to maintain a minimum rating. Here are two common examples of time on-trip fraud you might commit by accident: In short, mark your deliveries as complete when youre done and make sure you only accept orders when youre actually ready to drive! I'm sure you will be fine. I received two dumb downs because my phone battery died and I had to have the restaurant contact the customer for his address. he is not. Someone please reply back to me Im begging. Save my name, email, and website in this browser for the next time I comment. Extra Reading Does Uber Pay You For Gas? The only way to be sure that youve been deactivated and that youre not having some other sort of account or technical problem is to contact Uber support. But if you violate Uber Eats driver policy, youre likely getting an instant and permanent deactivation. So unlike Doordash, who is very transparent about their completion rate policy for Dashers , Uber Eats doesn't tell you what cancellation or completion rate will get you deactivated, nor do . He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Uber has announced that anyone with a "below average rating" risks deactivation from the app. But if your circumstances are less serious, you can reach out to appeal Ubers decision. This can take on a variety of forms as well. Examples of unacceptable activity include disputing fares, falsifying your personal information in any way, abusing promotional discounts, colluding with drivers for personal gain, or having duplicate accounts. So what exactly causes Uber to deactivate your account? This means that all Uber partners must be good drivers who abide by the law. If you have more questions or would like to talk to an Uber representative directly, you can contact Uber customer service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This includes a driver or delivery person falsifying information, assuming someone elses identity, sharing an account with someone else, submitting personal documents that dont belong to them, or attempting to bypass identity verification checks. These types of incidents are very rare on Ubers platform, so the vast majority of drivers will not be affected. Others are usually due to safety issues, fraud, discrimination by the driver or delivery person, or persistently low ratings from riders or Uber Eats users.*.